MOBILIZATION OF EXPERT KNOWLEDGE AND ADVICE FOR THE MANAGEMENT OF THE COVID-19 EMERGENCY IN ITALY IN 2020


Differentiating service quality impact between the online and off-line context: an empirical investigation of a corporate travel agency

Purpose – Corporate travel represents a significant source of revenue for the tourism industry.Therefore, the quality of service is essential for maintaining and expanding corporate cliental bases.Despite the importance, the extant literature has yet sufficiently examined corporate travel service quality (SQ) and its impact.To make up for the dra

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DIGITAL MEDIA AND SOCIAL NETWORKS IN MEXICO

The objective of this article is to describe and present the main digital media and social networks used worldwide and in the specific case of Mexico, pointing out the transcendental importance they acquire to study social relations today.The work is structured according to the deductive method, with a hermeneutic paradigm, elaborated under a quant

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